Shipping & Returns
Shipping Policy
We’re sorry you need to return your item(s), but fear not, we’ve made it as painless as possible. We have a standard 14 days returns policy, allowing you to return any unused item within 14 days of purchase.
For orders made within the UK, you can contact us by cs@6dots.co to return your item to us. We do offer subsidised return delivery but there is still a fee for returning your product(s).
6dots ships to the following countries/areas: Japan, Taiwan, Korea, China, Hong Kong, Macau, Malaysia, Singapore, Vietnam, Thailand, USA, UK, Europe, Canada and Australia.
Note: if you wish to ship to a country/area not listed above, please feel free to contact us.
Due to the complexity of international shipping, no refunds or exchange will be applicable with the exceptions of product defect and wrong shipment.
Custom policies vary in each country and the recipient is responsible for paying taxes/duties upon receiving their package.
International shopping is VAT-free and a shipment is deemed proof of purchase, thus no receipt will be issued.
Depending on the destination country/area, a package will arrive within approximately 5–14 days after shipping. Waiting time may be longer due to delivery process and custom inspection.
Return & Exchange Policy
◆ Wrong or Defective Product
6dots’s staff will inspect each item to make sure it is of good quality before shipping. However, if you receive a wrong or defective item, please contact us within three days of receipt.
Resolution and color difference can be caused by different display monitors. Minor size deviation is also possible due to manufacturing process. Actual products may be subject to such slight deviation and we do not accept claims of defects in these cases.
◆ Exchange
If you wish to exchange an item for a different style or size due to personal preference (instead of wrong shipment or product defect) after receipt of your order, you will be liable to pay for the extra shipping and handling charge of USD30 up. You need to contact us within seven days of receipt to process any exchange.
◆ Refund
For credit card payment: your refund will be issued to the credit card account with which you had made payment in approximately 7–10 business days.
For cash payment on delivery, please inform us of your bank account to which you wish the refund to be issued, and your refund will be made in approximately 7–10 business days.